Refund policy

Return and Refund Policy

Welcome to Kozmetic. Customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

Eligibility for Returns

Products may be eligible for return if they are received damaged, defective, incorrect, or expired. Requests for returns must be submitted within 7 days of receiving the order.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or tampered products cannot be returned or exchanged unless the item was received damaged or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team with your order details and clear photos of the item and packaging for verification.

Refund Approval Process

Once your request is reviewed and approved, the refund will be processed through the original payment method used during purchase, where applicable.

Refund Processing Time

Approved refunds are generally processed within 7 to 14 business days, depending on your payment provider or bank processing times.

Exchange Policy

Eligible products may be exchanged for the same item if it is available in stock. Exchange requests are subject to product availability.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to the return process.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: kozmetic498@gmail.com